Terms of service

Effective 8 September 2026. Radeux US LLC, a Delaware limited liability company.

These terms govern the supply of Google Business Profile management services by Radeux US LLC to a customer. Where a signed order or agreement says something different, that document takes precedence over these terms.

1. The service

We manage Google Business Profiles on an ongoing basis. Depending on what the customer has agreed to, this includes publishing posts, adding photographs and video, replying to reviews, maintaining listing information, monitoring the profile for changes, and reporting on the work performed. The exact scope for a given customer is set out in the order.

The service is continuous rather than project based. It runs for as long as the customer keeps it and requires no recurring instruction from the customer or from the business whose profile is managed.

2. Who the customer is

Our customer is usually a marketing agency purchasing on behalf of its own clients. In that case the agency is responsible for its relationship with those clients, for what it charges them, and for making sure the arrangement is permitted by its own agreements with them. We do not contract with the agency's clients and we do not solicit them.

Where a business buys directly from us, that business is the customer and these terms apply to it.

3. Access and permission

We require Manager access to each Google Business Profile in order to work on it. The customer is responsible for arranging that access.

Separately from access, Google's policies for third parties require the business itself to give explicit permission before anyone replies to reviews, publishes posts or edits the listing on its behalf. We collect and keep that permission for every profile we manage. We will not begin work on a profile until it is in place, whatever access we have been granted.

A business may withdraw its permission, or remove our access, at any time. Doing so ends the work on that profile immediately. Where the customer is an agency, ending the arrangement with a particular client does not by itself end the agency's agreement with us.

4. What we promise, and what we do not

We commit to performing the agreed work on the agreed schedule, and to replying to reviews within the response time stated in the order.

We make no promise about search rankings, map pack positions, traffic, telephone calls, enquiries or revenue. Those outcomes depend on Google's systems, on competitors, and on the business itself, and nobody who tells you otherwise can control them either.

We do not guarantee that Google will accept every post, photograph or edit. Google can reject, alter or remove content on a profile without notice or explanation, and can suspend a profile for reasons unrelated to our work.

5. Content and ownership

The business owns its profile, its listing information and any material it supplies. Content we create for a profile belongs to the customer once we have been paid for the period in which it was created. Anything published to a Google Business Profile stays on that profile if the service ends. We do not remove past work on cancellation.

The customer confirms that it has the right to give us any material it supplies, including photographs, and that using it will not infringe anyone else's rights.

6. Fees and payment

Fees, the number of locations covered and the billing period are set out in the order. Fees are charged in advance through Stripe. Taxes are added where applicable.

Where a location is added during a billing period, charging for it begins as set out in the order. Where a card is declined we will retry and contact the customer. Persistent non payment allows us to suspend the service.

7. Term, cancellation and suspension

The service runs monthly and either party may cancel with effect from the end of the current billing period. We do not refund part months. On cancellation we stop work, and access to the profiles is withdrawn.

Google sets its own requirements for third parties ceasing to manage a profile, including deadlines for disconnecting from it. We follow them.

We may suspend or end the service immediately if the customer does not pay, if using the service would breach Google's or Meta's policies or the law, or if we are asked to publish content we consider false, misleading, unlawful or abusive.

8. Third party platforms

The service depends on Google, and optionally on Meta, both of which control their own platforms, policies and interfaces. We follow their rules. If either changes what is technically possible, we will tell the customer and adjust the service. We are not responsible for outages, policy changes, profile suspensions or feature removals by those platforms.

9. Data protection

Our handling of personal information is described in the privacy policy, which forms part of these terms. Where we process personal information on the customer's instructions we do so as a processor, and we will enter into a data processing agreement on request.

10. Confidentiality

Each party will keep the other's non public business information confidential and use it only to perform the agreement. We will not disclose that a particular agency is a customer, or name its clients, without permission.

11. Liability

Neither party excludes liability for anything that cannot lawfully be excluded, including fraud and death or personal injury caused by negligence.

Subject to that, neither party is liable for loss of profit, loss of business, loss of goodwill or indirect or consequential loss, and each party's total liability arising out of the agreement in any twelve month period is limited to the fees paid by the customer in that period.

12. Indemnity

The customer will indemnify us against claims arising from material it supplied to us, from its own agreements with its clients, and from its use of the service in breach of these terms.

13. Changes to these terms

We may change these terms. Where a change materially affects an existing customer we will give at least thirty days notice before it applies to them, and the customer may cancel before it takes effect.

14. General

Neither party may assign the agreement without the other's consent, except to a successor of its business. If any provision is unenforceable the rest continues to apply. Failure to enforce a term is not a waiver of it. The agreement, together with the order and the privacy policy, is the entire agreement between the parties.

15. Governing law

These terms are governed by the laws of the State of Delaware, United States, and the courts of that state have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court. Nothing here removes a consumer's rights under the law of their own country, where such rights apply.

16. Contact

Radeux US LLC, 131 Continental Drive, Suite 305, Newark, Delaware 19713, United States. ops@radeux.co